1. 21 Years of Online Trading Experience with tens of Tens of Thousands of Happy Customers

We’ve been trading on eBay since 1999 under the name of – Chinaarts. Tens of thousands of happy customers have met us on eBay. We are proud to tell that we’ve never received any negative feedback from our eBay customers in the last 21 years.

As a reward for our perfect seller performance, we are honoured to have been recognised as the Top-Rated Seller on eBay which is the highest rating a seller can achieved on eBay.

You can be confident when ordering from our website that we will serve you wholeheartedly with our highest standard of service together with the best quality products available in the market, just like what we did in the past.

2. UK Local Customer Service Centre – Always at Your Service

Unlike other Hong Kong dealers who are thousands miles from you, we have our UK local Customer Service Centre located in Dundee, Scotland.

We are different to many other internet retailers as we are not hiding from our customers. We, as consumers ourselves, know how annoying it can be scrawling through internet sites for an email address or phone number.

We want to hear from you, good or bad. That’s why we display a contact link at the top of every page of the website. So if you have a query about a product or simply just for information you are after then please email us or call us on +44 (0)1382 250 996. (Opening Time: 9:00 to 17:00, Monday to Friday excluding UK public holidays, for all enquiries outside of these hours, please contact our customer service using the form on this website.)

3. No Hidden Charges, what you see is what you pay

All our prices include “VAT Free” guarantee, meaning we guarantee that you will not have to pay any import charges (namely import duty, courier handling fees, VAT/GST). Any import charges will be billed on us as the sender of the package, however, if you are asked to pay any import charges when you receive your package, please make the payment as requested in order to get the order delivered and contact us to claim the import charges reimbursement. We will reimburse your import charges in full as a partial refund of your original payment.

So, simply speaking, the price you see on our website is the final price for your pay, there is no any other extra charges to worry about.

4. 100% Genuine Product and Fully Conforms to UK specification.

We only sell 100% Genuine Product on our website, all our products come in brand new manufacture’s retail package, so you do not need to worry to receive an used/altered or incomplete order from us.

More importantly, unless otherwise stated in respective product description page, all our products are fully conforms to UK specification. All our products comes with UK 3-Pins Plug, English user’s manual and software so you do not need worry for any product compatibility issues when ordering from us.

5. Clear Postage Information

We never surcharge customers on postage, customer can always check how much the postage will be by add the item(s) they want to the shopping cart, click View Shopping Cart, the estimated delivery time and postage will be clearly stated on screen.

To make the delivery even better, we are offering Free UK Delivery for orders over £49.*

*Corona virus Outbreak Disruption

In light of the current public-health situation, at Camera In The Post, we are trying our best to keep business as usual.

However, to ensure a pleasant shopping experience to be delivered, we’ve changed our delivery options:

We have suspended the Record Airmail shipping option, all orders will now be shipped by FedEx Express service. Delivery with FedEx Express will take 4-6 working days to arrive from the order date.

We wish the best for all our customers, many thanks for your support and kind patience.

Camera In The Post

25/03/2020

6. Secure Delivery

All our order deliveries will be made by recorded delivery with a tracking number with full insurance paid; we take full responsibility for the delivery before customers singed for it.

7. Clear Stock Level Report

We are checking our product stock levels on a daily bases. We never pretend that we have something in stock while we do not. Customers can always find out the current stock level at the product details page. There is a stock indicator on each product page to tell customers how long they need to wait before we can dispatch that particular product.

8. Your Privacy Stays Safe

we are totally committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the web. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you – e.g. arranging for a product to be sent to you. All areas on the website that require you to enter personal data are fully encrypted using the latest SSL technology.

9. 100% Secure Payment System

Rest assured we utilise the latest industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address, and most importantly, we do not touch your critically sensitive credit/debit card information when you placed an order with us, your credit/debit card information is collected securely using 128-bit encryption between your Web browser and SagePay (who is our payment processing agent)’s secure server. We never see your actual card details, apart from the cardholder name. SagePay does not supply us with this information. Information passed between your Web browser and SagePay’s secure server cannot be read in the event that someone else intercepts it. This technology includes the following features:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server

Data Integrity – this checks the data being transferred to ensure it has not been altered.